There are two easy ways to shop West of Here.

If you know where your property is, start with your destination and explore everything available for that location.

If you know what you need, start with Artwork, Guest Details, or Stay Sets.

Not sure? Guest Details are best when you need one or two individual pieces. Stay Sets are designed for hosts who want several coordinated pieces handled in one order.

Guest Details are individual pieces you can choose one at a time — such as a House Book, House Deck, glassware, robes, slippers, family products, and other guest-ready details.

Stay Sets group several coordinated pieces together around a specific guest need, such as arrival, entertaining, comfort, or family stays.

Need one thing? Start with Guest Details. Want more of the setup handled at once? Start with Stay Sets.

Customization varies by product.

Personalized pieces may include details such as your property name, location, coordinates, guest numbering, or other information specific to that item.

The available personalization options are shown on each product page. West of Here currently focuses on the customization built into those products rather than completely custom whole-property design.

We’re always open to what you have in mind - just get in touch and we’ll figure out what we can do.

Each personalized product will tell you what information is needed.

Depending on the item, you may provide your details when ordering or through a short follow-up after purchase.

You do not need perfectly formatted information. Property details, listing information, existing guest notes, or other relevant information can be organized as part of the personalization process.

Yes. Personalized items are proofed before production.

We’ll send you a digital proof so you can review the personalized details before the item is made. Please check names, locations, coordinates, spelling, numbering, and other custom information carefully.

Production begins after approval.

Start with the wall, the furniture below it, and how much visual presence you want the artwork to have.

As a useful starting point, artwork often works well at approximately two-thirds to three-quarters the width of the furniture below it.

Our artwork pages also include size and placement guidance to help you compare options before ordering.

If you are still unsure, use Fit Check and we’ll help you choose.

Fit Check is our complimentary artwork sizing and placement service.

Send us clear photos of your room or rental listing and, when available, approximate wall or furniture measurements. We’ll help recommend the right artwork size, placement, and arrangement for your space.

Fit Check can also include digital mockups so you can get a clearer sense of scale before ordering.

Production timing varies by product.
Typical production time is 2-3 days, and shipping varies by location.

Personalized items enter production after your proof has been approved. Because pieces are made to order, production and shipping times may vary depending on the item and quantity ordered.

If you are working toward a specific installation, photography, guest-arrival, or property-launch date, contact us before ordering so we can put a rush on it.

Not always.

West of Here products may be produced and shipped separately, so an order containing several different items may arrive in more than one package.

Tracking information will be provided as pieces ship.

Because many West of Here products are made to order or personalized specifically for your property, returns and exchanges are limited once production has begun.

Personalized details should be reviewed carefully during the proofing process before approval.

For complete eligibility and return information, please review our Shipping & Returns policy.

Please contact us as soon as possible if anything arrives damaged, incorrect, or with a production issue.

Include your order information and clear photographs of the item and packaging so we can review what happened and determine the appropriate next step.

Most West of Here products are designed to remain with the property and be used by guests throughout their stay.

That includes pieces such as artwork, House Books, playing cards, puzzles, drinkware, robes, slippers, serving pieces, and other in-property details.

Some smaller guest products can also be used as take-home gifts if that better suits your property.

Yes. Artwork includes the appropriate hanging hardware for the selected format.

Installation requirements can vary by artwork type and wall surface, so always use hardware and installation methods appropriate for your specific wall.

Absolutely.

Individual Guest Details and artwork can be selected based on what works best for your property.

We recommend keeping the destination consistent so the pieces still feel connected to the place.

Stay Sets are already coordinated around a specific guest need. If you prefer to build your own combination one piece at a time, Guest Details is the better place to start.

Where a product allows it, existing property branding may be incorporated into the available personalization.

Send the highest-quality logo or branding file you have available. We’ll let you know if the file quality or format creates an issue before production.

Available branding options vary by product.

That’s okay.

If a product calls for coordinates and you do not already know them, send the property address and we can help determine the appropriate location information for the design.

Yes.

Property managers and hosts with multiple rentals can order for more than one property.

Because personalization and product needs may vary from property to property, larger multi-property orders are best coordinated with us directly.

Contact us with the number of properties, destinations, and products you are considering and we can help organize the order.

Yes. West of Here products are designed with vacation rentals and guest use in mind.

We prioritize pieces that can live naturally in a frequently used property while still making the space feel considered and specific to its location.

Normal care and maintenance will vary by product and material.

For larger orders, property-management groups, or multiple properties, contact us before ordering.

Availability depends on the products, quantities, and scope of the order, but we’re happy to review larger projects individually.

Yes. The sets can add warmth, color, and personality to kids’ rooms, game shelves, welcome baskets, family guest rooms, and guest-ready styling. They help show that the home is prepared for families, not just labeled that way.